Terms of service

Last Updated: July 29, 2026

Welcome to DreamPetNest.store.

These Terms of Service ("Terms") govern your access to and use of DreamPetNest.store, including all products, services, content, features, and purchases made through our website.

By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website or purchasing our products.

Throughout these Terms, the words "we," "our," "us," and "DreamPetNest.store" refer to DreamPetNest.store, while "you," "customer," or "user" refers to any visitor or purchaser using our website.

1. Acceptance of Terms

By accessing our website, creating an account, browsing our catalogue, subscribing to newsletters, or purchasing products, you confirm that you:

  • Are at least the age of majority in your jurisdiction.
  • Have the legal capacity to enter into binding agreements.
  • Will use our website only for lawful purposes.
  • Agree to comply with all applicable local, national, and international laws.

If you use this website on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

2. About DreamPetNest.store

DreamPetNest.store is an online retailer dedicated to thoughtfully designed pet comfort products inspired by calm, modern living. Our collections include pet beds, cooling mats, heated pads, pet houses, cushions, and related accessories designed to support the everyday wellbeing of cats and dogs.

While we strive to provide accurate product information, images, and descriptions, minor variations in colour, texture, packaging, or dimensions may occur due to manufacturing updates, monitor settings, or photography.

3. Website Use

You agree to use this website responsibly and respectfully.

You must not:

  • Violate any applicable law or regulation.
  • Submit false or misleading information.
  • Attempt to gain unauthorised access to our systems.
  • Upload viruses or malicious software.
  • Interfere with website functionality.
  • Use automated software to scrape or copy website content without permission.
  • Impersonate another individual or organisation.
  • Use the website for fraudulent or unlawful purposes.

We reserve the right to suspend or terminate access if these Terms are violated.

4. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, dimensions, colours, compatibility, and photographs are accurate.

However, we cannot guarantee that:

  • Every colour displayed on your device exactly matches the actual product.
  • Measurements are entirely free from small manufacturing tolerances.
  • Packaging will always remain identical.
  • Product availability will remain unchanged.

Minor differences do not constitute product defects.

5. Pricing

All prices displayed on DreamPetNest.store are listed in the currency shown during checkout.

Prices may change at any time without prior notice.

Although we work carefully to maintain pricing accuracy, occasional errors may occur due to technical issues or human error.

If an obvious pricing mistake is identified before shipment, we reserve the right to:

  • Correct the error.
  • Cancel the affected order.
  • Issue a full refund.
  • Contact you with updated pricing information.

6. Orders

Submitting an order does not automatically create a binding sales agreement.

All orders remain subject to review and acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including:

  • Product availability.
  • Pricing errors.
  • Payment verification issues.
  • Suspected fraud.
  • Shipping restrictions.
  • Duplicate or suspicious transactions.
  • Violation of these Terms.

If your order is cancelled after payment has been received, an appropriate refund will be issued.

7. Payment

We accept secure payment methods supported through Shopify and its authorised payment providers.

By submitting payment information, you confirm that:

  • You are authorised to use the payment method.
  • Billing information is accurate.
  • Payment details are current.
  • Funds are available.

Orders will not be processed until payment has been successfully authorised.

8. Shipping

DreamPetNest.store proudly ships to customers worldwide.

Estimated delivery times are provided for reference only and may vary because of:

  • Customs inspections.
  • Weather conditions.
  • Public holidays.
  • Carrier delays.
  • Remote delivery locations.
  • High seasonal demand.

Delivery estimates are not guaranteed.

Additional details are available in our Shipping Policy.

9. Returns and Refunds

Returns, exchanges, and refunds are governed by our separate Return & Refund Policy.

By placing an order, you acknowledge that you have reviewed and accepted those policies.

Approval of returns depends on compliance with the applicable eligibility requirements.

10. Customer Responsibilities

Customers are responsible for:

  • Providing accurate shipping information.
  • Monitoring shipment tracking when available.
  • Inspecting products promptly after delivery.
  • Contacting us if an issue arises.
  • Using products according to provided instructions.
  • Supervising pets during initial product use where appropriate.

DreamPetNest.store is not responsible for delays or losses caused by inaccurate customer information.

11. Product Safety

Our products are designed for normal household pet use.

Customers should always:

  • Choose products appropriate for their pet's size.
  • Regularly inspect products for wear.
  • Replace damaged items.
  • Supervise pets that chew excessively.
  • Follow all included safety instructions.

No pet product is indestructible.

12. Intellectual Property

Unless otherwise stated, all content on DreamPetNest.store is owned by or licensed to us, including:

  • Logos
  • Product photography
  • Website design
  • Graphics
  • Icons
  • Product descriptions
  • Blog articles
  • Branding
  • Layouts
  • Original written content

These materials are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially exploit our content without prior written permission.

13. User Content

If you submit reviews, photographs, testimonials, suggestions, or other content, you grant DreamPetNest.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, and publish that content for marketing and operational purposes.

You confirm that:

  • You own the submitted content or have permission to share it.
  • Your content does not violate any third-party rights.
  • Your content is lawful and respectful.

We reserve the right to remove content that is misleading, offensive, unlawful, or inappropriate.

14. Promotional Communications

By subscribing to our newsletter or providing your email address, you may receive updates regarding:

  • New product launches
  • Promotions
  • Seasonal collections
  • Exclusive offers
  • Store announcements

You may unsubscribe at any time using the unsubscribe link included in our emails.

15. Third-Party Services

Our website may integrate with third-party services such as:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Analytics providers
  • Marketing platforms

These third-party services operate under their own terms and privacy policies.

DreamPetNest.store is not responsible for their independent practices or policies.

16. Limitation of Liability

To the fullest extent permitted by applicable law, DreamPetNest.store shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from:

  • Website interruptions.
  • Delayed deliveries.
  • Product misuse.
  • Loss of profits.
  • Data loss.
  • Business interruption.
  • Third-party service failures.

Our total liability relating to any purchase shall not exceed the amount paid for the applicable product, except where prohibited by law.

17. Disclaimer of Warranties

Our website and products are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information and reliable service, we do not guarantee that:

  • The website will always operate without interruption.
  • Errors will never occur.
  • The website will always remain free from viruses or technical issues.
  • Products will meet every customer's personal expectations.

Nothing in these Terms excludes statutory rights that cannot legally be waived.

18. Indemnification

You agree to indemnify and hold harmless DreamPetNest.store, its owners, employees, partners, affiliates, and service providers from claims, liabilities, damages, expenses, or legal costs arising from:

  • Your misuse of the website.
  • Violation of these Terms.
  • Breach of applicable laws.
  • Infringement of third-party rights.

19. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We collect only the information reasonably necessary to process orders, provide customer support, improve our services, and comply with legal obligations.

We are committed to protecting customer data through appropriate technical and organisational safeguards.

20. Force Majeure

DreamPetNest.store shall not be liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Severe weather.
  • Pandemics.
  • Government actions.
  • Labour disputes.
  • Transportation disruptions.
  • Power failures.
  • Internet outages.

We will make reasonable efforts to minimise disruptions whenever possible.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the Province of Quebec and the federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the appropriate courts with jurisdiction over such matters, unless otherwise required by applicable consumer protection legislation.

22. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

The unenforceable provision shall be interpreted as closely as possible to reflect its original intent while remaining legally valid.

23. Entire Agreement

These Terms of Service, together with our Return & Refund Policy, Shipping Policy, Privacy Policy, and any additional policies published on DreamPetNest.store, constitute the entire agreement between you and DreamPetNest.store regarding your use of our website and services.

They supersede all prior communications, representations, or agreements relating to the same subject matter.

24. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Updated versions will become effective immediately upon publication on DreamPetNest.store unless otherwise stated.

We encourage customers to review these Terms periodically to stay informed.

25. Contact Information

If you have any questions regarding these Terms of Service, our products, or your use of DreamPetNest.store, please contact us:

DreamPetNest.store

Address:
440 Av. Lansdowne
Westmount, QC H3Y 2V2
Canada

Email:
support@DreamPetNest.store

Phone:
(416) 285-6363

At DreamPetNest.store, we are committed to creating a calm, trustworthy, and welcoming shopping experience inspired by the principles of Japandi Pet Living—where thoughtful design, lasting quality, and everyday comfort come together to help pets feel truly at home.