Contact information
Last Updated: July 29, 2026
Welcome to DreamPetNest.store.
We believe that excellent customer service is just as important as providing comfortable, thoughtfully designed products for your pets. Whether you have questions before placing an order, need assistance after your purchase, or simply want to learn more about our products, our support team is here to help.
Our goal is to make every shopping experience simple, friendly, and worry-free while ensuring that both you and your furry companions receive the care and attention you deserve.
Customer Support
Our dedicated customer support team is available to assist with a wide variety of inquiries, including:
- Product information and recommendations
- Order status and tracking
- Shipping questions
- Returns and refunds
- Exchanges
- Payment assistance
- Product care instructions
- General shopping support
We strive to respond to all customer inquiries as quickly and professionally as possible.
Contact Details
DreamPetNest.store
Address
440 Av. Lansdowne
Westmount, QC H3Y 2V2
Canada
Email
support@DreamPetNest.store
Phone
(416) 285-6363
Email Support
For the fastest assistance, please contact us via email.
When contacting us, please include your order number (if applicable) along with a brief description of your inquiry. Providing clear details helps our team respond more efficiently and accurately.
Most email inquiries receive a response within 1–2 business days.
Telephone Support
If you prefer to speak with us directly, you may reach our customer service team by phone during our regular business hours.
Phone:
(416) 285-6363
Please note that response times may vary during weekends, holidays, or periods of high customer demand.
Business Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 3:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
Before Contacting Us
To help us assist you more efficiently, please have the following information available whenever possible:
- Full name
- Order number
- Email address used for the purchase
- Product name
- Description of your question or concern
- Photos (if reporting a damaged or defective item)
Providing complete information allows us to resolve most requests more quickly.
Our Commitment
At DreamPetNest.store, we are committed to providing reliable service, honest communication, and a welcoming shopping experience inspired by the calm simplicity of Japandi Pet Living. Every inquiry is handled with care and professionalism because your satisfaction—and your pet's comfort—remain our highest priorities.
Thank you for choosing DreamPetNest.store. We appreciate your trust and look forward to serving you and your beloved pets.